This is an honest review of the Desmond Hotel Malvern, a DoubleTree by Hilton, where my husband and I had the pleasure of staying for two nights. We were in town for a wedding, and our experience at the hotel was exceptional from start to finish.
From the moment we arrived, we were warmly greeted by the staff, who made us feel welcome and at ease. They had cookies and we are gluten free, so they gave us gluten free cookies! The check-in process was smooth and efficient, which was much appreciated after a long day of travel. The hotel's ambiance was updated but has nice touches such as wooden sliding doors and some older pieces of furniture.
Our room was spacious, impeccably clean, and well-appointed with all the amenities we needed to make our stay comfortable. The bed was particularly with down pillows and comforter. The bathroom was updated. It had a rain shower head with not the best water pressure.
They had free coffee in the morning in the lobby. Also a coffee maker in the room and refrigerator. The air conditioning was loud at night.
We loved how they used different rooms in the hotel for each event. Overall, our experience at the Desmond Hotel Malvern was outstanding. The combination of comfortable accommodations, attentive service, and a welcoming atmosphere made our stay truly memorable. We would definitely choose to stay here again and highly recommend it to others looking for a top-notch hotel experience.
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